At Basify Technologies, we are committed to ensuring complete customer satisfaction with our computing products and services. This refund policy outlines the conditions under which customers are eligible for refunds and the process for obtaining them.

Refund Eligibility

You are eligible for a refund under the following circumstances:

  1. Damaged Products
  • Products that arrive in damaged condition
  • Damage must be reported within same-day of delivery (collection by customer)
  • Photo evidence of damage may be required
  • Original packaging should be retained where possible
  1. Incorrect Product Delivery
  • If the product received does not match the item ordered
  • Original packaging must be maintained

Refund Process

  1. Initiating a Refund
  • Contact our customer service team through:
    • Email: sales@basifytechnologies.com
    • Phone: 0716068077
  1. Assessment
  • Our team will review your refund request
  • You may be asked to provide additional information
  • For damaged items, we shall inspect

Refund Method

  • Refunds will be processed using your original payment method
  • Alternative refund methods may be arranged upon customer request

Returns:

  • For incorrect deliveries or damaged items, returns are accepted.
  • Products must be returned in their original packaging where possible.

Returns Process:

  • Returns can be made to: Veteran House Building, Moi Avenue, Shop Number A8.

Contact Us

For any questions about our refund and return policy, please contact our customer service team:

  • Email: sales@basifytechnologies.com
  • Phone: 0716068077
  • Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM
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